Joe,

We called several emergency service companies all calls went a third party or answering service.

We took an employee’s recommendation call SERVPRO of Lowell surprisingly a team member answered live. Your team was scheduled for flood restoration services when SERVPRO was partially complete several of the others called back. Thank God for SERVPRO of Lowell! We don’t know what we have done without you our business continued without a hitch.

Customers for Life!

Larry B

We called SERVPRO of Lowell at 6:45am for a flood in the elevator pits. Joe asked is the elevator cable or hydraulic? It’s cable. Joe stated “we can service” When the elevator service company was arrived SERVPRO’s team was there.

They pumped and extracted the pit.

They made a bad situation Like it never happened.

Thank you!

Charlie B

SERVPRO of Lowell,

Our property was affected by tree damage during the past storms. Our first call was to a competitor, whom stated “we’re booked solid until next week. “We began a fanatic search; several other companies had the same response. Our neighbor Jeff suggested we call SERVPRO of Lowell Vinny answered and stated “we’ll place you on our list.” As I informed Vinny we need to re opened tomorrow. The damage is severe and water is entering the building. He sent Varano builders to our property to remove the limbs and board up the broken windows. Later that evening Vinny, Jose, Patrick and Ramon showed up dealt with the standing water and dry the building.

The following week Varano builders returned to complete the repairs.

I’m glad your competitors were too busy!

You now have a customer for life!

Thank you for listening and responding to our needs.

Sincerely,

John Ripley

Building Manager

Lowell

During heavy rains, I discovered several inches of raw sewage all over my basement which I use for storage and laundry purposes only.  The sewage in my basement was a result of road construction and pipe repair going on down the street from me.  SERVPRO immediately responded and began clean up! They followed up the next day to apply additional treatment and make sure their equipment was running appropriately.  We are thankful that we contacted SERVPRO and commend the team for their fantastic work at our home!  We have recommended SERVPRO to all of our friends.  Many thanks again!

Very nice, promt,and hard working men. Very pleased with the work!

Just wanted to let you know how grateful and impressed I have been with both your professionalism and the incredible job you did for us during our recent issues with Ice Dams. Our experience has been first class all the way when other service providers were giving us a waiting time of up to six weeks you made time to come do the initial analysis the day after my call. Your contractors were also highly skilled and highly professional - as well as reasonably priced. We couldn't be happier.