What our Customers say...


On February 13th of this year, my dental office suffered two pipe bursts flooding our entire office for approximately 15-20 hours. Unfortunately the flood was not discovered until the next evening February 14th, whereupon we called SERVPRO immediately. We were informed that they would be at our office promptly at 9am the next morning.

On Monday morning, Presidents Day. Mr. Brown and his team arrived at 8:30 and for the next several days they worked to dry out the interior of my office. I was impressed with the knowledge Mr Brown had in the use and placement of their equipment. The concern he and his team had for implementing the success of the project. And their dedication to making sure that our health care facility would have an air quality that would once again be safe for our patients.

Not only did SERVPRO stand by us through the week that we were forced to close. But Mr Brown has been available since the disaster for follow up support as we needed it

He and his team should be commended for their professionalism, their commitment to their work, and their reliability concerning the objective of total cleanliness.

I would not hesitate to recommend your company to any of my colleagues and friends

Thanks to you, your company, and Mr Brown.

During heavy rains, I discovered several inches of raw sewage all over my basement which I use for storage and laundry purposes only.  The sewage in my basement was a result of road construction and pipe repair going on down the street from me.  SERVPRO immediately responded and began clean up! They followed up the next day to apply additional treatment and make sure their equipment was running appropriately.  We are thankful that we contacted SERVPRO and commend the team for their fantastic work at our home!  We have recommended SERVPRO to all of our friends.  Many thanks again!

We had a house fire that caused fire soot and water damage in our entire home. We called SERVPRO in the middle of the night and Jim Brown arrived at our house early the next morning and immediately started making it livable again. It's a very stressful to experience a house fire, Jim kept us calm and created clean living space quickly and perfectly! Jim is so experienced in the process he also helped in little ways I could have never imagined. Shout out to his team Monte, Corey and Elias!. Thank you for everything! Highly recommend !

Best SERVPRO around. They have a terrific team, kind, understanding, trustworthy, and knowledgeable. Jim and Vinny, thanks for all your help.

"I've had SERVPRO at my house 3 times in 8 years. always professional & clean. Appreciate the consideration."

Kudos to Jim Brown for all his assistance and understanding especially his communication.

From what I can tell SERVPRO of Lowell did an excellent job following my fire. When this occurred SERVPRO of Lowell was the only service I was interested in using because of prior experience in 2012 with their work.

Amy C. Jimmy Brown is the only guy I would ever use. Trustworthy and honest! Did work for us years ago after sustaining water damage

PRAISE FOR SERVPRO, SERVPRO Lowell!! I suffered a flood in my basement. Frantic, I employed the first person who said they could come right away to extract the water. Needless to say, this person did a sub-par job, AND charged me 3 times what the job was worth. When I told my friend my situation, she referred me to Jim Brown of SERVPRO OF LOWELL. Luckily enough, I got Jim on the phone, and explained my plight. Jim was at my home within 2 hours, taking time out of his busy schedule. He inspected the damaged basement and knew I was 'taken to the cleaners', so to speak by the person who attempted the water cleanup. While at my home, Jim called this person, and after one and one half hours on the phone, convinced him to reduce his bill by about $2,000.!!!!! SERVPRO came back to my basement and did a GREAT job cleaning up. I am Jim's fam for life - He treated me like family. I will never forget what Jim did for me in my time of distress. He went way over and above his scope with caring and concern for me. I WOULD RRECOMMENT SERVPRO OF LOWELL TO ANYONE, ANYTIME...

Hi vinny thank you for your company's service, the tech did a great job he's a great worker most importantly I thank you for personally coming out to help us with the assessment and adjustment of cost, fantastic customer service on phone and in person,I will use and recommend  your Lowell SERVPRO company in the future. I'm a very pleased customer thanks for being pro's.

The staff at SERVPRO of Lowell where very helpful during a very busy and stressful time.

SERVPRO of Lowell was effecient in their work and handling my concerns. Specially my concerns with asbestos possibly being in my walls.

I appreciated their thoughtful explanation of the work, they truely respected my concerns and home.

First time working with SERVPRO they where very throrough and great customer service. They answered all my questions. I would recommend SERVPRO to others!

Very impressed with the work as well as how dedicated and hardworking the employees at SERVPRO of Lowell are!

We want to let you know that your employees were excellent, very informed and they did a great job. They left our home  spotless . We thank you for your Excellent workmanship.

After my water heater let go in my basement and we got flooded in the middle of the night, I call SERVPRO immediately. They came very quickly with huge dehumidifiers and fans. They had to empty the contents of the basement, and carried the container tubs outside to a rented storage shed. They also arranged for this rental, and also got Junk King to come and pickup damaged items. The owner, Jim Brown did everything he could to make it right. The motto, "Like it never happened" is true. The workers were polite and very hard working. I would strongly recommend you contact them if you have any cleanup situation. 

Great Service! And employees! Thank you

Very nice, promt,and hard working men. Very pleased with the work!

I had water damage in my home and SERVPRO was here within 15 mins! Due to their fast response the damage I received was minimum to what it could have been!! Thank you SERVPRO, Vinny & Jim Brown!!

 I can't say enough good things about Jim, Christina, and the whole crew who worked so hard for us after our flood. These folks are really on the ball!

 These folks are wonderful. They cleaned my house after a valve broke and flooded our family room. Mode set in, but Jim and his crew took care of it. Jim has comeback several times to ensure that there are no more issues. I highly recommend SERVPRO of Lowell.

Just wanted to let you know how grateful and impressed I have been with both your professionalism and the incredible job you did for us during our recent issues with Ice Dams. Our experience has been first class all the way when other service providers were giving us a waiting time of up to six weeks you made time to come do the initial analysis the day after my call. Your contractors were also highly skilled and highly professional - as well as reasonably priced. We couldn't be happier.

Excellent, and quick service! All the guys were great!

I wish to express my gratitude for a job extremely well done. The water damage sustained due to ice damming, and the subsequent mold remediation. It is unusual these days for a homeowner to experience such hassle-free, high quality results. Both jobs were scheduled promptly, attended to immediately, and completed as promised. Additionally, your workers were always polite and conscientious. I will recommend SERVPRO of Lowell with no reservations whatsoever.

Jose and his crew were outstanding. efficiant, polite, and very thorough. Thank yu for your excellent service!

"I had a clog in my sewer drain which caused a back-up of raw sewage into my unfinished basement. I called SERVPRO of Lowell on Tuesday at about 6pm and left a message, hoping to hear from them the next day. To my surprise, Vinnie called me back in about 15 minutes and said he'd send someone over the next morning to give me an estimate. Jim arrived Wednesday morning, checked out the situation, gave me an estimate, and said he could have a crew on site by 2pm. I took him up on it, and, sure enough, at 2pm, his crew arrived and started work. They cleaned what they could and made recommendations on removing what they could not. They had to move a washer and dryer and numerous smaller items. They finished in about two hours and left behind a dehumidifier to dry out the basement (having just washed down a lot of surfaces). In addition, they cleaned the stairs down to the basement and kitchen floor, since plumbers and such had been tracking through since the back-up. Vinnie, Jim, and the crew were all courteous and professional."