Recent Posts

The SERVPRO Process for Water Damage Restoration

1/6/2022 (Permalink)

a house floating in a large body of water When water damage strikes, make the call to SERVPRO of Lowell for A-to-Z cleanup and restoration

Here’s some astonishing math for you—14,000 Americans, on average, will deal with a water damage issue today. That means that by the time you finish reading this paragraph, it will have happened to someone else already.

And while we certainly hope you are never that particular someone, we’re on call 24 hours a day if it ever happens. When you call SERVPRO with a water emergency, here’s what you can anticipate.

Emergency Contact. Right away, we’ll ask some guiding questions to give ourselves a good feel for what’s going on. Then we’ll set up a time in the very near future for an in-person evaluation.

Inspection and Water Damage Assessment. Once we get to your home, we’ll properly assess the causes and effects, shut off any remaining flow, and get to work. We’ll make sure you’re aware of any potential dangers caused by the damage, and we’ll help you identify items that may be damaged beyond restoration.

Water Removal. Three words: big, strong pumps. We’ll let our machinery flex its muscle and remove the potential tons of water that may be overrunning your home. We’ll completely remove all the offending liquid so we can move on to getting your home back in the dry.

Damaged Material Removal. Once removal is underway, we can go about the next step: removing and hauling away items that have been too heavily damaged to be restored, including carpet, furniture and more.

Cleaning, Sanitizing and Deodorization. A watery mess caused by flooding or other incidents leaves staining at the very least, and may also introduce toxins, chemicals or contaminants. We’ll thoroughly clean and disinfect areas of need to ensure your home is safe and sanitized.

Drying. The clock is ticking on mold growth, so once the main water is removed, we’ll get micro and use powerful HEPA vacuums to pull the remaining excess moisture from the air and extract it from dampened surfaces and items.

Monitoring. We’ll have a close watch on the whole process, monitoring for efficiency and function of equipment, and making any changes as needed on the fly.

Repairs and Construction. Once all is dry again, we can get to the work of restoration, making your damaged possessions look like new again, and reconstructing any areas of your home that have been negatively affected by the water damage.

When water damage strikes, make the call to SERVPRO for A-to-Z cleanup and restoration. We’ll make your damaged property look “Like It Never Even Happened.”

Are You And Your Business Ready For A Disaster

1/4/2022 (Permalink)

a water damaged building with fans and equipment drying it out Be Ready For Whatever Issues May Happen

We at SERVPRO of Lowell are helping local businesses prepare for disasters. We call these, ERP’s. (Emergency Ready Profiles).  One of the best reasons to start an ERP is because disasters seem to happen when you are away from the office or on vacation.  Our SERVPRO ERP is a start-up approach that provides critical information needed to begin mitigation and recovery services so that in the event of a disaster, you are already prepared and ahead of the game!

Many businesses have an emergency contingency plan in place, but few have a plan to get back into their buildings following a disaster.  Knowing what to do, who to call, and what to expect in advance is the key to mitigation.  Timely mitigation minimizes the effects of water and fire damage allowing your property and business to be restored at an advanced rate with minimal downtime.

For more information about starting an ERP for your business today please call James Colton 978-454-7577.

There’s No Time to Wait When You Have an Emergency

12/20/2021 (Permalink)

a small interior room showing extensive damage from a recent fire If a fire issue pops up during the holidays, remember the trusted leader in the recovery industry, SERVPRO of Lowell

Imagine, if you will, a scenario. Back in the prehistoric age (aka before the internet), if you wanted to read a book that wasn’t on your shelf at home, you had to go to a place called the library, where they kept lots of books.

Instead of being able to instantly read whatever you want on your phone or tablet, you had to get dressed, drive downtown, browse through some weird card system that was somehow a combination of boredom and math, and then find your book (hopefully) on the proper aisle. And there was a chance it might just be gone. You could try again in two weeks.

Waiting for something you want is annoying. Waiting for something you need is potentially dangerous.

When disaster strikes at home, there’s no time to wait, because waiting means further and worsened damage. That’s why SERVPRO is always right on the other side of this screen—24 hours a day, seven days a week for emergency services.

After a fire. Waiting to deal with a fire means you have to contend with more than burned wood and possessions. It also means you have to manage the effects of soot, the resulting sludge that covers your walls and belongings after incomplete combustion during the fire. In only minutes, soot attaches to carpets, drywall and other surfaces, and only a few hours later, its stains, along with the smell of smoke, become permanent.

After water damage. Water damage is gutting—it soaks whatever it touches, bringing instant degradation to all manner of things. But you have a window of about 48 hours to eliminate the water and extract the moisture from affected areas before mold also becomes a problem. Having to wait for service means giving mold a head-start, and for your sake and the sake of your home, that can’t happen.

Additionally, your home could incur sudden damage from things like natural disasters, storms and more, and those things certainly aren’t working a 9-to-5 schedule. When something happens, you need help right away. And you can trust SERVPRO to be at the ready. We’re Faster to Any Size Disaster not only in slogan, but in function.

When you need help after a home or business disaster, fast service is a priority, and there’s nobody faster or more prepared than SERVPRO. Call us anytime to take advantage of our 24-hour emergency service.

Water Damage Numbers That Will Have You Reeling

12/9/2021 (Permalink)

the underside of a sink showing water damage from leaking pipes If water damage catches you off-guard and leaves you all wet, you’ve got help on your side. Contact SERVPRO of Lowell

There’s a potential damage source running through your home at every moment—your water supply, being held in place only by your pipes, appliances and supply hoses. This water supply can do swift, sweeping damage if it breaks containment. That’s why having a well-equipped and maintained plumbing system is of great importance.

When you get a good look at some of these water damage numbers, you’ll start to see the incredible amount of damage happening all over the country every day, and the absolutely astonishing cost of making it all right again.

24. It’s the number of hours in a day, but it’s also the percentage of all U.S. home insurance claims that are based on water damage. One out of every 50 homeowners this year alone will encounter a water issue that requires insurance-level repair or restoration.

48. You’ve got 48 hours max, and as few as 24, before mold starts growing. This is one of the most important reasons water damage has to be dealt with quickly; mold will begin growing well before you can see it on surfaces.

98. There’s not much to say about this one except, “May the odds be ever in your favor.” This is the number out of every 100 basements that will flood or experience water damage eventually. So you might be able to avoid this one if you catch all your houses during the right time periods, but those basements are most likely going to end up being somebody’s problem.

10,234. This is the amount of the average water insurance claim. Look at that number again and consider the cost of a little preventive leak repair or updates to plumbing versus the cost of repair. It’s worth it to act quickly.

14,000. If you circled today’s date on your calendar, there would be 14,000 tiny burst pipes or floods living inside it, one for each actual event that will happen somewhere in the United States today. Yes, today alone, every six seconds, someone is calling an insurance agent about a water issue.

13,000,000,000. This is the annual amount spent on repairs and restoration of water damage events. That’s 13 billion. Over 400 dollars per second are going toward repairing someone’s burst water heater or a leak that got out of hand.

Incredible, isn’t it? It’s honestly a little overwhelming, but don’t fret. Keeping your plumbing up to date and in good working order, staying on top of leaks and replacing hoses regularly can help you do your best at being part of the prevention of these numbers, rather than being a victim of them.

If water damage catches you off-guard and leaves you all wet, you’ve got help on your side. Contact SERVPRO to see how we can quickly and fully restore water damage to your home or business.

It’s Time to Prepare for Winter Storms and Extreme Weather

11/23/2021 (Permalink)

a close-up image of a car and tire moving through snow If winter weather should bring damage to your home or business, contact SERVPRO of Lowell for fast, restorative solutions

Lowell isn’t exactly Westeros, but make no mistake—winter is coming.

Some of you have been looking forward to this season since March, and others of you have been dreading it since the first leaf fell. But loving or hating winter won’t do anything to change the fact that living in Lowell means dealing with winter storms.

Protect Your Family

If winter weather gets heavy and hazardous, you’re going to be glad you’ve prepared an emergency action plan. Having a plan will help maintain your family’s safety in a potential crisis.

Vehicle prep is part of this preparation as well, as it may be time to rotate or replace tires, refill fluids and check the condition of your battery. You want to equip your car to be as reliable and safe as possible during the difficult cold of winter.

Make sure to keep emergency kits in the home and in the car, to help you if power is out or you get stuck on the road.

Protect Your Home

Frozen pipes are a difficult reality for cold-weather homeowners, and a real hassle if you have to deal with one. Let faucets drip when weather is bitter cold, and insulate pipes as you can, especially outdoor nozzles.

It’s time for a heat check as well. Examine your home’s HVAC units, and let a professional conduct any needed seasonal maintenance. Better to do it now, before the worst of things sets in and pushes your unit to the limit.

If you use wood-burning appliances for any heat, keep extra wood on-hand for times when getting out may be unsafe or you lose power. Always keep your fireplace clean of ash and soot, and handle any fire with care.

Protect Your Pets

Your pets simply aren’t designed for the kind of cold we see here in Lowell. Bring them indoors for the colder months, and make a comfortable spot for them to call their own.

Keeping livestock outdoors, of course, is unavoidable, but you can help them by providing reliable shelter and a constant source of water—just don’t let it freeze.

Watch for Melts and Flooding

As heavy snows and built-up ice thaw, floods and ice dams can occur, causing trouble locally in waterways, or hyper-locally on your own roof.

Let local alerts and weather apps keep you abreast of any potential area hazards during winter months.

If winter weather should bring damage or flooding to your home or business, contact SERVPRO for fast, restorative solutions.

Your Home’s Top 5 Risks for Fire

11/5/2021 (Permalink)

a firefighter battling a fire with a water hose in hand Regardless of the cause, SERVPRO of Lowell are here for you if your home is affected by fire

Fire safety reminders are ubiquitous. If you’re at a place of business, they even hang on the walls. You did fire drills every year in school, and you learned to stop, drop and roll. We’re all pretty well-acquainted with the dangers of fire by this point.

And yet somehow, more than one-fourth of all reported fires, and more than three-fourths of all civilian fire casualties, happen at home.

What are we still missing about fire safety? Let’s look at the most likely places fires may begin at home, and you can see for yourself.

Cooking. The most likely place, by a long shot, for a fire to start in your home, is the kitchen. And the most likely cause of a fire in the kitchen by quite a margin is unattended cooking. If you’re leaving food to cook while you step out of the room, or being inattentive to the cooking process, you’re cooking up disaster.

Heating equipment. It’s only reasonable to assume that the increased use of heating equipment and elements during colder months might lead to a rise in fires—it’s simply going to happen sometimes. But beyond equipment malfunction there are a couple of important things to always keep in mind. Keep your heat sources safely away from anything that could ignite—furniture, bedding, clothes. And if you’re using a portable space heater, keep it from tipping or overheating, and prevent dangerous scenarios by turning it off whenever you leave the room and when you go to sleep.

Electrical fires. Electricity is an inherent fire risk, but routine maintenance, inspection and upgrades can keep you from as much danger as possible. Frayed or aging wiring can easily lead to shorts, overloads and other dangers, as can things like misusing extension cords and overloading light sources with high-wattage bulbs.

Intentional fires. It happens more often that you’d think: Around 28,000 intentional home fires happen each year in the U.S. More than 75 fires a day are started with the intent of doing harm to a piece of property.

Smoking materials. The lowest statistical cause for home fires comes with the highest price tag—more people die as a result of smoking mishaps than any other cause. If smoking is your thing, never do it while you’re groggy, impaired or in bed, or you could end up paying the ultimate price.

Regardless of the cause, SERVPRO is here for you if your home is affected by fire. Contact your local team today to see how we can help.

3 Things You’ll Want to Know About a Service Company

11/1/2021 (Permalink)

three green SERVPRO trucks lined up on a side street You can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line, SERVPRO of Lowell

Home repair is rarely something homeowners get excited about, because it typically means that something unfortunate has happened to catalyze the repair. The reality is that home ownership often comes with a ticking clock, counting down to some random event like a local flood or a grease fire that gets out of containment—something that means you’re going to need some restoration.

When that happens, you’ve got some decisions to make. What service company will you call, and how will you know they’ll get the job done and give your home the proper care?

When you’re considering anyone to make restorative repairs at home, ask these questions first.

Are They Legit?

Having an unfortunate incident at home, only to be ripped off by a less-than-savory contractor is adding insult to injury. Unfortunately, scammers often appear in areas hard-hit by disaster to take advantage of the need to find fast repair. They’ll offer “too good to be true” rates and estimates, take a deposit and then be gone with repairs that unacceptable, unfinished or just plain un-done.

When you call SERVPRO, you’re getting a company with a half-century’s reputation for honest work, reasonable estimates and excellent care. Homeowners continue to trust us because protecting our good name is one of our top priorities.

If that’s not enough, consider that no less than the PGA Tour counts on SERVPRO as a cleanup and recovery partner for their immaculate facilities and tour stops. That’s the level of care you can expect when you call us, too.

Will They Be There When I Need Help?

Nights, weekends, holidays—disasters happen during all of them, and when they do, you shouldn’t be left waiting for office hours to resume. That’s why SERVPRO has a team waiting right here, right now for around-the-clock emergency services.

When you call, we take action right away.

Where’s a Fleet When You Need One?

SERVPRO of Lowell is locally owned and operated, which means our elite team is both close and fast. But did you know that we’ve got backup?

If a widespread disaster requires a sudden surge of service, we send out a beacon and a host of SERVPRO professionals answer the call to assist you and your community. There’s no cleanup or recovery too large, and yet there’s no need so great that yours gets overlooked.

When you call SERVPRO, you can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line. When disaster hits home, contact us to get our local experts and nationwide network on your side.

Care for Your Customers With Commercial Services From SERVPRO

11/1/2021 (Permalink)

a SERVPRO employee in PPE prepping an area for cleaning Are you ready to have the cleanest business in town? Contact SERVPRO of Lowell for all your cleaning needs.

When homeowners face destruction from natural disasters, fires or mold outbreaks, they know that they can contact SERVPRO and receive top-shelf, fast restoration, rebuilding and remediation. It’s a reputation we’ve earned over a half-century-plus in the industry.

Likewise, business owners also know that SERVPRO can help when a crisis comes, whether from water leaks, roof damage or otherwise. But did you know there’s something else we can help businesses with, even when there’s no damage to repair?

That’s right—even in peacetime we can serve you, by making sure your business is clean—not merely clean-looking, but actually, really clean.

Commercial Services for Businesses of Any Size

No matter the business, we can improve your standard of clean with a custom plan for your context. We’ve got services for:

Grocery stores, retail shops and department stores. Whether your store is a sole location of part of a multi-national conglomerate, we can give you world-class clean and bacterial care.

Schools and athletic facilities. The daily swiping of students and teachers is only ridding school desks of half the bacteria that’s living on them, and it’s even worse for items that don’t get cleaned every day. We can provide a safer environment for students to learn and play, from preschool through college and beyond.

Healthcare, outpatient clinics and nursing facilities. When lives are at stake or patients are receiving critical care, you can’t afford to be worried about extra germs lying around on surfaces and equipment. We can focus on keeping the facility clean to give you one less thing to stress over.

Convention centers and hotels. When people are buzzing around all day, you’ve got to know that high-contact surfaces are disinfected and germs are held to a minimum—plus you want your space to have an impressive, clean feeling that’s conducive to the work and play that goes on at resorts, casinos and convention centers.

Food distribution and service. When it comes to the foodservice industry, every step of the way has to be safe and disinfected to avoid unwanted bacteria coming in contact with the cuisine.

Property management and business complexes. We can give apartments, high rises and commercial parks the sparkling clean that keeps tenants happy.

Every year, businesses are losing $260 billion due to sick days and the lost productivity office illnesses cause. We want to help you cut down on those losses and put your best foot forward for clients, customers and tenants.

When you’re ready to have the cleanest business in town, we’re ready to help. Contact your local SERVPRO to get the pros working on the cleaning so you can work on the work.

Enjoy Fall With Fire Safety in Mind

9/16/2021 (Permalink)

a small campfire burning bright in the dark night Be mindful about fall fire safety. Always remember that SERVPRO of Lowell is the trusted leader in the restoration industry

The Pats are are back on the field, the weather is perfect for hiking and camping and suddenly the smell of pumpkin spice is all over the place. That all points toward one conclusion—fall is really here.

The mild season before the plunge of winter is here to relieve you from summer and give you one last chance to get your outdoor fix in before the freeze.

Autumn, as with any season, comes with special considerations for fire safety, so let’s go over a few before you break out the s’mores.

Campfire Safety

Cool fall nights are perfect for camping, and we say make the most of it. But when you’re setting up your fire, make sure to take proper precautions.

Build your fire in a pre-dug pit surrounded by stones if there is one provided by the campsite. If not, keep it at least 25 feet away from any tents or structures.

Only light your fire with trusted methods like matches or lighters, never using kerosene or lighter fluid to light or accelerate the flames.

When it’s time to go, don’t leave anything hot or glowing. Any live embers you leave behind are potential wildfire threats. Don’t walk away from your campfire until all remaining wood and ash are cool to the touch.

Open Burning

Open burning of leaves or yard waste is prohibited in Lowell proper, but surrounding areas may provide exceptions, and you can check with your local municipality to find out.

If your township does allow leaf burning, you’ll probably be required to use a metal or concrete structure with a screened top. There will also be restrictions as to times and placements of any open fires.

Space Heaters

Portable space heaters are repeat offenders when it comes to starting home fires. Any heater you employ should be used with utmost care and kept a minimum of three feet from any flammable objects.

Always place your heater on a level surface, and ensure that no children will be playing nearby. Newer heaters may include functions for automatic shutoff if they’re tipped over or if they overheat—it’s highly recommended that you upgrade to these.

Never leave your heater on when you go to bed, and turn it off whenever you leave the room.


We’ll talk more about this later, but be aware of fire risks as you decorate and celebrate this fall—hanging lights, decorations and candles can all present potential hazards.

If a fire hazard should turn from potential to reality in your home, remember the trusted leader in the recovery industry and contact SERVPRO to get your property fully restored right down to the smell of smoke.

How SERVPRO Can Help Your Insurance Agent

9/8/2021 (Permalink)

How SERVPRO Can Help Your Insurance Agent

After a disaster at your Lowell MA business , you may contact your insurance adjuster to file a claim and figure out the next steps for restoration. In many cases, your agent may have a preferred restoration vendor such as SERVPRO they recommend for a variety of reasons. In addition to being certified professionals, a preferred restoration team may also be able to help your insurance agent in a number of ways.

1. Damage Assessment

One important aspect of an insurance claim is a damage assessment. In many cases a restoration service may have to do this as well, so choosing a preferred provider allows the restoration professionals to perform the assessment they need to create a repair plan, and then share this information with your insurance provider.

2. Electronic Inventory System

Your insurance adjuster may also recommend a local SERVPRO as they offer the use of an electronic inventory system. This system can be accessed remotely and can store files needed for the insurance claim. This can allow all the information to be kept in a single location making it easy for your agent to access what they need as they work on your claim.

3. Item Cleaning Services

Another service your professional restoration team may be able to offer is item cleaning. This means that they can possibly clean and restore many of the company items that may have been damaged. Each item will require a different cleaning solution depending on size, material, and if the item is mechanical or electrical in nature. A restoration service may even be able to repair documentation. This can be helpful to your agent because it allows them to recommend a single team to work with rather than several.

Your insurance adjuster may recommend a preferred restoration service such as SERVPRO for a number of reasons. These can include the team’s ability to help with damage assessment, as well as their ability to offer an electronic inventory service and item cleaning. If you have further questions a professional can help.