Recent Posts

What To Do After A Water Heater Leak Caused Damage

8/5/2020 (Permalink)

A leaking water heater may not seem like a big deal. However, it could cause a major flood in your Lowell MA home.
A broken water heater needs to be dealt with right away so that it does not cause any further damage. Below are the steps involved in this cleanup process.

1. Emergency Call
Do not attempt to handle a water emergency on your own. This could be dangerous and may cause additional harm to your property. Instead, contact your local damage cleanup professionals. Ideally, you should make the call as quickly as possible. Even a delay of just a few hours can have disastrous consequences.

2. Assessment
Next, a cleanup expert will arrive at your home to check out the leaking water heater. The professional will fix the leak and determine the extent of the damage. He or she may additionally move furniture to prevent the buildup of rust.

3. Water Removal
The professionals should use truck-mounted vacuums or strong pumps to eliminate the excess water in your home. They can even utilize hygrometers to determine the extent of the saturation, and infrared cameras to find hidden moisture.

4. Drying
Once the visible water is removed, your belongings might still feel wet. Professionals will bring in equipment to boost airflow and encourage the evaporation of remaining moisture. Strong dehumidifiers can also be utilized to prevent the warping or swelling of walls and furniture.

5. Cleaning
A failed water heater can leave behind mold and other unpleasant odors. Restoration experts will use air scrubbers to eliminate these smells. They will also utilize a variety of methods to sanitize any moldy belongings.

6. Restoration
Restoration is the final step of the process. It can include small changes such as the installation of new carpet, or larger jobs such as the reconstruction of entire rooms.
Cleaning the damage caused by a leaking water heater can be a complex process. That is why the job should be left to the professionals.

What To Do With Water Damage in Your Ceiling

8/5/2020 (Permalink)

When water gets into your Lowell MA home’s ceiling, it’s reasonable to worry about getting water in light fixtures among other potential issues. Ceiling damage can tricky to fix, but it is doable. Here are a few things you may want to know.

Know What to Look For

If you think there may be water damage in your ceiling there are a few things you can look for

  • Discoloration in the ceiling surface
  • Soft spots in the material
  • Bubbling or warping of tiles, paint or surfacing
  • Areas showing drip marks around the top of walls
  • Condensation around light fixtures

Remember, if you think you may have water in or around a light fixture or fan, it’s important to turn the electricity to the area off.

Find the Source of the Problem

When investigating any problems with water in light fixtures it’s important to locate the source of the problem. In some cases, it may be a leak in the roof, but there’s also the possibility of a leaking pipe among other things. Finding the source will allow you to remedy the problem and prevent future issues.

Contact a Professional When Needed

In many cases you may want to contact a local water damage restoration service to help conduct repairs. They should know how to find the source of the problem and make any repairs necessary. This team of professionals may also be able to help with leak and flood prevention, offer cleaning services, and some may even be able to work with your insurance company to help ensure that every step of the process goes smoothly.

When dealing with water in light fixtures and other ceiling damage it’s important to remember to put safety first. A professional should have the tools and knowledge necessary to do the job properly, so if you don’t feel comfortable handling the situation yourself it’s best to contact the experts in your Lowell MA area. It’s also important to locate the source of the problem so you can prevent future issues. Knowing what signs to look for may help If you need help Give us a call 978-454-7577.

Three Causes Of Water Damage After A Fire

8/3/2020 (Permalink)

It is hard to know what to expect when walking into a commercial property after a fire. As an owner or manager, you likely expect significant equipment loss because of fire and smoke damage, but what about water? Expecting flood loss after a fire seems unusual. Ask any disaster restoration company in Lowell MA, and they will tell you water and fire damage go hand-in-hand. There are at least three causes of water damage during and after a commercial property fire.

  1. Hoses
  2. Suppression systems
  3. Pipe damage
  1. Hoses

    The primary source of water loss during a fire rescue may come from a fire hose. These large-diameter, high-pressure hoses can expel hundreds of gallons of water per minute to flood and extinguish the flames. Unfortunately, the flooding of the blaze also floods your facility, and depending on the size and extent of the fire, you may have significant property loss.

Suppression Systems
Water-based suppression systems can also lead to extensive flooding. However, the extent of flooding caused by these systems depends on the type. Some systems do not use water. Other systems that use water may only release sprinklers in areas where fire damage is occurring, leaving other spaces dry.

Pipe Damage
Water damage can also occur because of damaged pipes. The temperatures in violent fires often reach the melting points of certain metals. If the fire reaches these temperatures, pipes may melt, warp or break. Since no one is in the facility, there is no way to shut off the water supply, meaning that water can flow freely from pipes until the system is shutdown.
Commercial property owners should have concerns over water and fire damage if such a disaster occurs. Knowing that one problem can lead to the other may allow you to better prepare for emergencies. Contact your local emergency services or fire restoration experts to discuss disaster planning and strategies.

Here Are Some Steps To Protect Your Commercial Property

8/3/2020 (Permalink)

When most people think of flood damage, they are probably picturing storm damage from a hurricane or an overflowing river. However, flooding can occur almost anywhere and cause significant destruction to your property. Even if your business in Lowell MA, is not located in a high-risk flood zone, it could be wise to take steps to protect your commercial property.

Assess Your Risk

Assessing the perils unique to your business can be a good place to start. Answering these questions will help you pinpoint hazards you need to address:

  • Is your business located in a high flood-risk area, such as a flood plain or a location that frequently experiences storm damage?
  • Which parts of your valuable property are most endangered?
  • Do your buildings have any structural vulnerabilities?

Prepare Your Basement

Basements of commercial properties are particularly vulnerable to flood damage due to the risk of water seeping in from the surrounding saturated ground. If you are storing anything of value in the basement, you may want to consider moving it to an area less prone to flooding, such as a higher floor. Other steps you can take to safeguard your basement include sealing up any leaks in the floor or walls, regrading your landscape to direct water away from your building, and installing a sump pump and drainage system.

Prepare the Rest of Your Property

Once you’ve got the basement squared away, turn your attention to the rest of your property. You may be able to reduce your potential for damage by inspecting and cleaning your gutters, sealing up any leaks, installing moisture detection systems, and using flood-resistant materials in any new construction or repair work. Addressing any standing water promptly after flooding can also help reduce future problems. A professional storm cleanup service may be helpful to evaluate the situation.
Flood damage can be a costly interruption to your business functions. By taking steps to protect your building and promptly address your flood cleanup needs, you may be able to significantly reduce the impact on your operations.

Emergency Response Plan

8/3/2020 (Permalink)

For a business owner and a homeowner, a worst-case scenario involving fire or water damage can seem like the unthinkable, until it suddenly becomes a reality. In the aftermath of a disaster, quick response time from SERVPRO of Lowell MA can help minimize property damage. The SERVPRO Emergency Ready Plan (ERP) is a tool used during any disaster event. Owners need to have quick access to a disaster plan that connects them with the appropriate contacts and pertinent information. When building an emergency plan, here are four key things to remember: Identify your facility's greatest threats in order to assess the overall severity of the event. During this time, take a look at your locations and the surrounding areas and figure out what your greatest threats are. Is your building in a flood zone? Are you subject to freezing temperatures? These are things to keep in mind. Document all vital information and establish clear communication activities. An ERP contains critical property information that can help speed up response time after a disaster occurs. Consider including any documented prior loss history, identify and label utility shut off locations, and prioritize who your key contacts are. Practice! Practice! Practice! You should conduct practice sessions to make sure everyone is clear on the procedure if anything happens. Always have clear evacuation routes in your ERP. Keep it updated, and have all necessary information communicated to your insurance company and emergency restoration vendors. Be proactive in keeping your ERP updated as things change. People will come and go, updates will be made to the facility, utilities can change, etc. Your SERVPRO representative can help you keep your ERP up-to-date so you're always prepared if disaster strikes! Interested in an Emergency Ready Plan? Call SERVPRO of Lowell MA today and ask for James! 978-454-7577jcolton@SERVPROoflowell.com

SERVPRO Offers Off-Site Restoration to Damaged Possessions from Fire & Smoke

7/23/2020 (Permalink)

Once a fire in your home has gotten extinguished, you are only part of the way towards recovering from the incident. In fact, you now face damages to your property the likes of which many homeowners have never experienced before. Fortunately, even though this same damage might be out of the wheelhouse and skill sets of most property owners, professional and reliable restoration services are only a simple phone call away.

Even areas that were not directly affected by the blaze can house lingering effects like smoke and soot damage. One of the most pressing concerns beyond the structural integrity of your home is the contents you keep inside. Our SERVPRO professionals have a plan to keep these items safe and give them the attention they need to get fully restored as well.

Pack-outs are a service offered by our professionals which remove contents of your home to keep them safer throughout the restoration process. While some of these items might have gotten damaged during the fire, this same process provides a means for these damaged items to get concise inspection and restoration to make them ready for the second phase: pack-ins.

Once the appropriate attention and work have gotten done to the removed items of your home, and the restoration within your house is complete, the contents of your house are ready to get returned. Our SERVPRO professionals carefully bring in each item and put it back in its original position, helping to make the unfortunate circumstance a distant memory as you move on with your fully restored home. Trying to prevent fires from occurring with foresight and planning can at least mitigate fire damage to your property.

Fire damage in your home might feel overwhelming to overcome at first, but with the right professional assistance, it does not have to be as daunting. You can rely on the rapid response and expertise of our SERVPRO of Lowell fire damage restoration technicians to act quickly to get your home back to original conditions as soon as possible, "Like it never even happened." Give us a call anytime you need us at (978)-454-7577.

Our Experts Explain The Importance Of Safety After A Fire In Your Lowell Home

7/23/2020 (Permalink)

Going through a fire is the fear of many homeowners in Lowell MA, but taking precautions can help to protect your home from the devastating effects. Doing what you can to prevent a fire is not only beneficial for your family’s safety but your wallet as well. You may be able to get privileges and grant discounts from your insurance company if you’ve taken extra measure to fireproof your home.

You need the help of professionals to restore and clean your fire damaged home. With the right tools and training, SERVPRO can fix your home up to the way it was before the fire occurred. However, consider the following things to help keep your home safe from a fire.

The number of house fires that happen every year is dramatically reduced by installing smoke alarms. Smoke alarms can detect even the slightest bit of smoke and alert you before the fire gets to a size that is unmanageable. The more smoke alarms you install in your home, the more discounts you can also get on your insurance. SERVPRO technicians can also help you clean smoke and soot damage if need be.

You need to be prepared in case a fire does ignite. Sink water is not great for extinguishing a fire quickly. However, a fire extinguisher suffocates flames faster and on a much larger scale. You can keep various fire extinguishers accessible in your home to make sure you can quickly put out all kinds of house fires.

Many house fires happen from mistakes which could have been avoided if you or family members were more attentive to fire hazards. One of the best ways to fireproof your home is just by checking it for any fire hazards and re-organizing to avoid the hazards. You should, for example, clear the areas around heating vents, electrical sockets, stoves, fireplaces, lamps and other areas which could start a fire. Make sure to only smoke outdoors and extinguish your cigarettes with sand or water to be safe.

After a fire in your home in Lowell MA we can help get your structure and life back to normal. We can be reached any time by dialing 978-454-7577, so do not hesitate to call our professionals as soon as the fire is out.

Professional Restoration Service After Flooding

7/21/2020 (Permalink)

Identifying Reputable Restoration Teams After New Haven Flooding 

Flooding in Lowell homes can be overwhelming and leave many homeowners so fixated on fixing the immediate issues that they do not approach the situation with a clear mind. Many predatory companies can pop up amid natural disasters that we have seen in the area. As much as we can be a positive responder to these emergencies, we hope to keep our neighbors from befalling the unfortunate scam artists that appear after a storm. 

Knowing how to identify reputable restoration teams from these fake companies is not always easy, especially when you are under the stress of flood damage in your Lowell MA home. There are a few key differences that should help these fraudulent restoration teams stand out against accredited professionals in the industry like our SERVPRO team. 

Paying Upfront for Services  

One of the most considerable red flags that should inform you that you are not speaking to a legitimate restoration company is the request to pay money upfront, even part of the final bill. Our company does not ask for money until the work gets finished, and this is discussed throughout the restoration process to keep everyone on the same page. 

Unknown to Your Insurance  

After flooding, many local insurance companies reach out to our team directly on behalf of their clients and properties because we are a recognized name in quality restoration. If your insurance company has not heard of the team you are considering, there is a chance they are not as renowned as they might pretend to be. 

Undocumented  

Accredited restoration teams like our SERVPRO team have a business license complete with insurance for the work that we do in homes throughout the area. After flooding, many things could happen to your home in even the earliest stages of restoration. Choosing an uninsured and unlicensed restoration team leaves you vulnerable to even greater financial disasters. 

Flooding is a scenario that is more common than many homeowners might believe. When you need reputable and reliable service during an emergency, you can always count on our SERVPRO of Lowell professionals to help. Give us a call at 978-454-7577.

Damage from a Storm: Go Big and Go Green

7/21/2020 (Permalink)

If you have ever had a weather related emergency, such as a flood, tree fall, pipe burst you may have experienced the frustration of calling for help only to find you would be put on a list and gotten to when you’re gotten to. If you have not had a weather or event related issue at your home or business, good. If you ever do, here’s a few things to keep in mind: 1) Everyone you reach out to, whether a plumber, tree company or SERVPRO wants to help you and as quickly as possible. 2) When an area is affected, whether by a microburst, hurricane or deep freeze, the damage is common. In other words, if your pipes freeze when the temperature drops from 40 to seven over a 24 hour period, the same thing is happening all around you. 3) Immediate response resources in an area are always limited. Your plumber of 15 years can not hire additional crews overnight, as much as he would like to. So when this occurs, it pays to Go Big. At SERVPRO of Lowell, our first question is always: Is the source fixed or do you need help fixing the source? We work with a huge network of trades people and labor and can often recommend someone to help out. Once the source is fixed, our large trained staff supplemented by experienced labor and equipment sources from all over the tri-state area will be rolling.  Whether its factory fire, burst water heater or a tree on a house, We are Ready for Whatever Happens.

Let us help you get back to business

7/17/2020 (Permalink)

Certified: SERVPRO Cleaned Sign Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and peace of mind..

As our communities re-open in Lowell, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Lowell today at (978) 454-7577 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.